We're obsessed with customer culture. We see customers as an essential asset of every company. Simplify, personalize, enrich are the key words. We analyze customer expectations, the sources of problems encountered, and help our customers to imagine what the winning offers are.

Customer experience is a conscious or unconscious way of interacting with a brand, before, during and after the purchase. It is a clever mix between the operational excellence of the organization and its ability to meet the true expectations of the Customer, while provoking positive emotions at every point of contact. Customer experience is necessarily holistic and concerns all channels used by customers, physical or digital.

It is one thing to consider the customer at the center of the value proposition, it is another to constantly organize everything to deliver on the promise. 37.5 will work with you to develop a sustainable and learning approach to maintain this ambition over time.

We help our customers to review their business from the perspective of their customers. This involves examining the relationship step by step, identifying grey areas, mapping processes and ensuring that the pillars of satisfaction are firmly anchored throughout the company (quality, cost, lead time, service) and in all customer pathways.

• Scrutinize the relationship: when and how do you talk to your customers? Does this create value? What role do digital channels play?
• Identify the grey areas: the cases not covered by the company that leave customers without a solution or in a position to leave you (churn),
• Map business processes: create a living repository to better guarantee long-term customer satisfaction and the sustainability of the company,
• Instill a culture of customer satisfaction in the company: implement KPIs, analyze results and drive improvement plans.

We are committed to assist you in the audit of your current customer relationship, to set up and measure the relevant indicators for your activity (@NPS, CES...) and to provide the analyses that will allow you to identify areas for improvement. Our expertise in supporting organizations in this cultural transformation will contribute to the achievement of results.

Within the framework of customer satisfaction measurement, we accompany you from the design to the analysis of the data collected according to your objectives and associated action plans. Take advantage of the support of an expert to validate the most relevant criteria of your first customer survey.

For 37.5 operational excellence is not an option. It is a triple ambition to be implemented at all our customers:

• To create products or services as close as possible to customer expectations,
• To promote employee autonomy and responsibility,
• To improve the agility and therefore the competitiveness of the company.

We believe in what we can learn from the field. Our recommendations are always in touch with those who practice the business, who know the profession, who judge the opportunities and who measure the results.

We are convinced that an idea or ambition is truly noble when the result is the work of a team and the client can testify to his or her satisfaction. We are experts in value-based management and in driving breakthroughs in lean management. Transforming your ambitions into real operations and measurable results is the basis of all our missions. Strategic clarity, consultation and ownership are the essential ingredients for sustainable benefits. We want to be excellent with and for our clients.

Moving from desire to reality, from idea to results, from concept to proof. Taking a step back to anticipate better is not the easiest practice in business. It is a matter of modeling, experimenting, implementing and federating.

• Modeling, because highlighting the essentials, advocating simplicity, is a source of savings and efficiency.
• Experimenting by using clients as witnesses to the value of the proposition.
• Training (yellow, green or black belt) to transmit skills sustainably within the company.
  
• Implementing and Federating at the same time so that everyone contributes to the success of the operations, without unnecessary complexity and without any defects for the product provided or the service rendered.

We are committed to assisting you in the implementation of your projects through rigorous project management. Our expertise in Lean Management, Digital Transformation and Change Management contributes effectively to the achievement of results.

We see growth as a source of freedom. Development comes through growth. Revenue growth, profit growth, geographical growth, etc. But also growth of freedom, the freedom to choose. Choosing where you operate, your own country or at the other end of the world, choosing your financial partners, choosing your suppliers, choosing your customers, so many forces that allow the company to see further and higher.

We help our clients to define sustainable and value-creating areas of development:

• Sustainable, because they are often ambitious, structuring developments that substantially change the life of the company. They are not tactics but in-depth changes, either in continuity or ground-breaking.
• Value creators, because it is a question of detecting profitable opportunities, resistant to current affairs and favoring the growth and value of the company.

The objective is to give all players, shareholders, employees, customers and partners, the assurance of a controlled and profitable future.

We help you to analyze your customers, your markets, your business relations. We help you to define your Strategic Business Areas. We will work with you to identify the right decision criteria to choose your strategic orientations, and to set up action plans, and analysis and performance tools.

What do we mean by Human Capital? Employee involvement, loyalty and performance? Or motivation, recognition, initiative, training or the feel-good factor at work? At 37.5 we claim the whole universe. Our vision of balance in a company requires a pact, that of onboarding a project, that of a desire to share a successful slice of professional life. Anticipating and sharing the reward for the achievement of a project, or one of its stages, are necessary.

So, with our customers, and beyond the techniques of the humanities, we put the women and men who give their best back into the center of the system to receive the best, each to his or her true worth. Running an executive committee, a breakthrough in lean management, field experience with customers, assistance to consultations with staff representatives, are as many opportunities to exchange, decide and align energy. No naivety but benevolence.