The stakes
As part of a drive to optimize the company’s processes, Airbus Helicopters decided to carry out a complete overhaul of the management of “Non-Conformities” in its production line. A dedicated project committee was set up to define and deploy new processes and design a specific management tool. The purpose of 37.5’s intervention was to support this transformation in the different Business Units.
Scope of intervention
- Definition of the new processes to be deployed
- Facilitation of working groups
- Support for the transformation of old processes
- Leadership of internal Project Managers (+10)
- Level 1 tool support for internal teams
- Participation on the Project Executive Committee
Deliverables
- Implementation of the 2019 planned workload (63 BUs)
- Implementation of project KPIs (Number of items completed, people trained, number of non-conformities opened, processing time…)
- Definition of a skills matrix for project managers
- Communication for BU management and operational teams (+10)
Results Achieved
- Business Analysis of the project plan / Identification of risks and improvement plans
- Leadership of the 10 project managers
- Integration of the new process and tool for more than 200 people
- Realization of project presentation and synthesis (KPIs, alerts, action plan)
- Process and tool support and assistance
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